Cec Order Status
Here are all the different order status, and you will find the explanations below:
Every time you checkout an order at egogog.com, an order number is created for you.
If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.
MEANING OF ORDER STATUS:
This means that you have placed an order successfully, but we still have not received your payment.(you may have paid your order by western union or bank transfer, but it will take some time to confirm your payment and update status. Generally we can confirm western union payment in 24 hrs in working days; If you pay by bank transfer, it will be a little slower, normally it will take about 4-7 days to transfer money to our bank account.)
This means we have received your payment. Your order will be handled according to our standard procedure.
If you pay your order by Paypal, it means that we have verified your payment. If you pay by western union or bank transfer, it means that the payment information you offered is all matched, we already get the money.
This means there is some problems with your payment, our cusotmer Service staff will contact you for details.
You can also email them to:[email protected] to quicken the verification.
This means we are processing your order. We are gathering all the products you ordered together and check the quality, making sure they function well.
We are packing all the products properly, also will follow your instructions to label tha package or add in customized invoice in package.
This means we have sent out your order. You will receive an email from cec including tracking number and links. You can also log in your account to check it.
This means your order was delivered sucessfully, we will stop tracing this order. If there is any after sale issues, please contact our customer service representative for further action.
When we handle your order, there may be some unexpected issues, e.g.you ordered a piece of jersey but forgot to tell us which size you want. If you find your order is in such status, please check your email or phone, we may had contacted you but failed. We also suggest you go to our HelpCenter to submit a ticket, it's easy to solve your problem.
The order in this status will be irremediable and useless. The most possibility is that you asked us to cancell an unpaid order.
Other status do not mean too much for customers. Basically they mainly help us to deal with after sale issues and financial statistic.